Privacy Policy

Effective Date: 01 July 2025
Last Updated: 01 July 2025

Veda Wear E-Commerce or Vedawear (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website users (“you”). This Privacy Policy outlines how we collect, use, share, transfer, and disclose your personal information. By using our website and providing your consent to this Privacy Policy, you agree to the collection, use, and transfer of your information as outlined below.

We collect only the information necessary to fulfill our business purposes, such as processing your order, providing services, or contacting you regarding the status of your order.

For the purpose of this Privacy Policy, Sensitive Personal Data or Information (SPDI) is defined under the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”). The term Personal Information in this policy includes SPDI, wherever appropriate and/or mandated by law.

What We Don’t Do

  • We do not store your credit card or online banking information.
  • We will never rent or sell your name or personal information.
  • We use cookies to recognize repeat visitors and track traffic patterns on our site. This information is anonymous and used solely to improve the user experience.
  • We may update this Privacy Policy at any time. Any updates will be communicated to you via the email address you provided.

Collection of Personal Information

We collect personal information when you provide it to us. For example:

  • When you purchase a product, we collect your name, mailing address, telephone number, and email address.
  • When you sign up for our newsletter, we collect your email address.
  • When you utilize special services, we may collect additional personal information.
  • We also collect general demographic and anonymous information that does not personally identify you. This includes your shipping and billing address.

You represent that the personal information you provide is accurate, current, and that you have the necessary rights, permissions, and consents to share it with us.

Use and Processing of Personal Information

  • To handle customer service requests, inquiries, and complaints.
  • To respond to your queries and provide information about our products and services.
  • To customize our offerings for you.
  • To analyze user trends and improve our services.
  • To notify you about new products, services, and important updates.
  • For legitimate business purposes.
  • To comply with judicial processes and provide information to law enforcement agencies as required by law.

Disclosure of Personal Information

We do not rent, trade, or share your personal information for marketing purposes without your consent. However, we reserve the right to disclose your information:

  • In response to legally compliant requests from law enforcement agencies or as required by law.
  • As part of a reorganization or sale of our business, where your personal information may be transferred to the new entity.
  • To our group companies, affiliates, or third-party service providers for the purposes outlined in this policy.

Cookies and Their Importance

We use cookies and similar technologies like pixel tags and clear GIFs to enhance your experience. Cookies help our website recognize you as a repeat visitor and identify the sections that are most relevant to you. These cookies are anonymous and do not contain personal information.

By continuing to browse our site, you consent to the use of cookies in accordance with this Privacy Policy. You can manage your cookie preferences through your browser settings.

Opting Out of Cookies

You can choose whether your web browser accepts cookies. If you decline cookies, some parts of our website may not function properly. You can also delete or disable cookies at any time, but doing so may limit your website experience.

Third-Party Advertising

We use third-party service providers to serve ads on our behalf across the internet. These providers may collect anonymous information about your visits to our website and interactions with our services. This information is collected using industry-standard technologies like pixel tags and does not include any personally identifiable information.

Your Rights as an Information Provider

You have the right to withdraw your consent for SPDI at any time by emailing us at support@vedawear.in. Please note that withdrawal of consent is not retrospective and will apply prospectively.

To access, modify, or correct your SPDI, or to withdraw your consent, write to us at support@vedawear.in. However, certain data may be exempt from correction or modification due to legal obligations or ongoing judicial proceedings. Please include your name, contact details, and the nature of your request.

Security Practices and Procedures

We take reasonable measures to protect your SPDI. We may store your information with third-party service providers (in or outside India) who follow industry-standard security practices. While we take every precaution to safeguard your data, we are not liable for loss, damage, or misuse caused by events beyond our control, such as natural disasters, unauthorized access, or technical failures (Force Majeure Events).

User Data Deletion Policy

At Veda Wear, we respect your privacy and provide you full control over your data. If you have used Facebook Login to access our platform and wish to delete your data, you may request removal at any time.

To request deletion of your personal data obtained via Facebook Login:

  • Send an email to support@vedawear.in
  • Use the subject line: Data Deletion Request – Facebook Login
  • Include the email address or Facebook profile name used to sign in

Upon receiving your request, we will:

  • Verify your identity
  • Delete your Facebook-associated data from our records
  • Respond to confirm completion within 7 business days

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After that, your data is securely deleted or anonymized.

Third-Party Payment Processors

We use most trusted third-party service providers to process payments securely on our behalf:

  • Razorpay is our checkout & primary payment gateway partner, providing a seamless and optimized checkout experience & securely handling your payment transactions.

When you make a purchase on our website, your payment and billing details are securely processed by the third-party provider. We do not store or have access to your complete payment information, such as credit/debit card numbers or UPI credentials.

We encourage you to review the privacy policies of the provider directly:

By completing a transaction on our platform, you acknowledge and agree to the terms of service and privacy policies of these respective providers.

Children’s Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect data from minors. If such data has been inadvertently collected, please contact us for removal.

Grievance Redressal Mechanism

If you have any concerns or grievances regarding the processing of your SPDI, please contact our designated Grievance Officer:

Email: amiya.b@vedawear.in

Contact

For general privacy inquiries or assistance:
📧 support@vedawear.in